Uses extractor equipment, floor scrubbers, shampoo machines, polishing machines, and special vacuum cleaners and scrubbers. Sweeps and mops tile, brick, and concrete areas. Provides a warm farewell and thanks guests for visiting.Ĭleans trash urns and ash trays. Promotes Total Rewards programs and card membership. Checks for satisfaction and effectively resolves service breakdowns when they exist. Anticipates needs and provides fast, flawless service. Is ready to serve and is informed of daily information builds relationships by greeting guests with a warm, friendly verbal greeting. Creates an atmosphere of luck and celebrates guest’s wins. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Consistently demonstrates superior customer service skills by displaying outlined service behaviors.
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